Your journey
Clear answers,
before you travel.
Can't find what you need? Call or email our team and we'll be happy to help.
Contact our teamWhat is your cancellation and refund policy?
- 24 hours or more before pickupFull refund — no cancellation fee.
- 4 hours to less than 24 hours before pickup50% cancellation fee.
- Less than 4 hours before pickup, or a no-showFull charge applies (100% cancellation fee).
Notice is measured from when we receive your cancellation request to your scheduled pickup time (Melbourne time). The same rules apply to airport transfers; there is no separate airport cancellation window.
Online management closes 24 hours before pickup. For cancellations within 24 hours, call or WhatsApp our team promptly. Cancellation requests and any refunds are reviewed and processed by our team; submitting a request does not automatically issue a refund.
Which types of cars are available?
We operate late-model European luxury vehicles, including sedans, people movers and sprinters. The most suitable vehicle will depend on your passenger and luggage requirements.
Can I change my trip details?
Yes. If your plans change, contact us as early as possible and our team will help update your journey, subject to vehicle and chauffeur availability.
What happens if my flight is delayed?
Your booking is not automatically cancelled. Add your flight number when booking so our team can account for changes to the expected arrival time.
Will I be charged a waiting fee?
Complimentary waiting: 15 minutes for standard pickups (including trips to the airport), 30 minutes for domestic airport arrivals, and 60 minutes for international arrivals. Extra waiting: A$1/minute. Hourly hire includes waiting within your booked duration; contact us about overtime.
Are your chauffeurs trustworthy and reliable?
Yes. Our professional chauffeurs hold the required Australian driver accreditation and undergo relevant background and police checks.
Why choose NextTrip instead of a taxi or rideshare?
NextTrip provides professional chauffeurs, premium vehicles, planned pickup times, clear booking details and personal service from a Melbourne-based team.
Can I book for a large group?
Yes. We offer vehicle options for individuals and groups, including vans and sprinters. Enter your passenger and luggage numbers during booking so we can recommend a suitable vehicle.
How far ahead should I book?
Booking early gives you the best vehicle availability, particularly for airport peaks, weddings and major events. You can still contact us for short-notice travel.